Ordering & Returns
Ordering:
In Store:
It’s always helpful to bring measurements and have an idea of what you’d like to have in your home (colors + styles), but we have a dedicated and knowledgeable staff should you need some assistance. Need larger scale help? We also have Interior Design Services. When you are placing your order, you’ll receive a lead time of when you’ll expect your furniture to arrive in our warehouse.
Online:
Enjoy shopping on our website. We have gift cards and beautiful furniture and decor for any space. A small caveat if you're shopping online for furniture, this site isn’t equipped to configure a specialized piece (upholstered chair, sectional, sofa, etc.). You can definitely add the style you want to the shopping cart and complete your order, just know that a customer service associate will call you to verify what you’re exactly wanting (fabrics, leg finish, other style selections) and make any adjustments to the final cost. As it is right now, our shipping costs must be calculated on a case by case basis. Most pricing on the web is for the most common piece for that style, but some upholstered pieces shown might be priced to reflect premium options.
What happens after you special order? If you need to make any adjustments to your order or your items, we urge you to do so as soon as possible. Changes will restart your lead time, and we don’t want you waiting any longer than you have to. Our lead times are based on our history of working with particular manufacturers and represent our best estimate of how long it will take to get your furniture. We always do our best to meet or beat our lead times, but every once in a while we may experience a delay that is beyond our control; for this reason, we cannot make absolute promises that your furniture will arrive on a specific day unless it is from our in-stock inventory.
As soon as your items arrive at our warehouse, we will call you to schedule a delivery appointment or arrange for customer pick-up, depending on what was discussed at the time of your order. If you are not ready for your furniture to be delivered right away, we don’t charge for storage, but we do require that any open balance remaining be paid within 30 days of arrival to the warehouse.
Product Descriptions:
Unless indicated otherwise, most products and services featured on the site are available directly from or through Su Casa. We attempt to be accurate in our product and service descriptions and depictions, however, Su Casa cannot and does not guarantee, warrant or make any representation concerning the accuracy, reliability or completeness of the information, including prices, product images, descriptions, specifications, suitability or availability of products or services. The products and services we offer have varying guarantees and warranties offered by the individual manufacturers and suppliers of those products and services and those warranties and guarantees are the sole responsibility of the manufacturer or provider.
Returns
Small Goods:
We will gladly accept and facilitate returns of all small non-furniture items with an original receipt. With the receipt, you will receive a 100% refund for all unused items returned in their original condition. Without an original receipt, we will do our best to give you a store credit for the current selling price but cannot guarantee the return. Non-furniture merchandise is considered final sale after 30 days.
Furniture + Upholstery + Rugs:
If you need to return furniture, upholstery, or a rug: We can take it back on our delivery truck at the time of delivery and will issue a 100% refund for the merchandise, but unfortunately, we cannot refund any delivery fees that may apply. If we need to come back to pick an item up within 48 hours of the original delivery appointment, we will issue a 100% refund for the merchandise – less a $150 pickup fee. Or, if you’d like, we can issue a 100% store credit with no pickup fee charged. Unfortunately, if you decide to return something beyond the initial 48 hours, we will have to apply the $150 pickup fee, and will only be able to refund a maximum of 70% of the purchase price.
All merchandise will be considered final sale after the initial 14 days, except in the case of manufacturer’s defect, at which point we will work to repair or replace the item at no charge to you. All rugs are considered final sale after 7 days of receipt and cannot be returned. Also, for rugs, any rug order cancelled after it has shipped is subject to the standard return policy.
All sale and discounted items are sold on a final sale basis and are not returnable/refundable. In addition, mattresses are not returnable after delivery. All special order items modified from the original manufacturer’s specifications (adding a welt, changing cushions, COM’s, etc.) are final sale.
Our goal is to make sure that you’ve chosen furniture and decor that you will love for many years to come. We want to work with you to find a solution for all your home furnishing needs and want you to be so happy with your purchase that you, and everyone you know, keep coming back for more!